Get a baseline of output per worker, and team.  Use such data to set production planning targets and to incentivize staff to higher output.

Measure the frequency of work that requires re-work.  Incentivize staff to lower such metrics. Measure impact of re-training, new tools, and other changes to improve quality.

See activities that require little to no cognitive decision making. Ones that are repetitive. Ones where data is digitally available. Next, conduct experiments with automating tools to measure the impact.

Rate your staff on objective measures.  Metrics like output produced. Quality levels. And speed, to name a few.

Start with examining staff output capacity across the team. Then examine individual staff productivity. Next, determine overworked and underworked staff. Re-allocate work as needed.

Using Evidant’s event logs, examine staff’s actual activities down to the task level. See if they are skipping steps or doing a different process than is acceptable. Determine if duties should be further segregated or combined.